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Wenceslas Wenceslas

Cancellation Form

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Cancellation Policy

Consumers have a right of withdrawal for a period of fourteen days.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.

To exercise your right of withdrawal, you must inform us (Wenzel GmbH, Klosterhofstraße 2, 80331 Munich, Germany, info@wenzel-muc.de, telephone: +49 89 26 66 62) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.

To comply with the withdrawal period, it is sufficient for you to send notification of your intention to exercise your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery option offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the end of the fourteen-day period. You shall bear the direct costs of returning the goods. For goods which, due to their nature, cannot normally be returned by post, these costs amount to 148.75 euros including VAT. You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to check their condition, characteristics and functionality.

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.

Special notes
If you finance this contract through a loan and subsequently revoke it, you will no longer be bound by the loan agreement either, provided that both contracts form a single economic unit. This is particularly likely to be the case if we are also your lender, or if your lender relies on our involvement for the purposes of financing. If the loan has already been paid to us when the withdrawal takes effect, your lender shall, in relation to you, assume our rights and obligations under the financed contract with regard to the legal consequences of the withdrawal or the return of the goods. The latter does not apply if the present contract relates to the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you wish to avoid entering into a contractual commitment as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal in respect of that as well.

Cancellation Policy created using the Trusted Shops Legal copywriter.